Frequently Asked Questions
Yes, although additional fees may apply for areas farther out.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please email BackyardBounceLT@gmail.com for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance or the day before. If this is the case, we will contact you before the event to confirm that someone will be at the party location for our delivery.
No. The bounce house will be clean when you get it. Backyard Bounce cleans and disinfects after every rental.
Yes. A blower keeps air in the bounce house unit the entire time. Once unplugged, they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Also, parks are first come, first served so you will need to get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our Policies page for details.
Please cancel your rental at least 14 days prior to your event date. If you cancel any less than 3 days before the event, you will be responsible to pay us 50% of the rental fee.
Please cancel your rental at least 14 days prior to your event date. If you cancel any less than 3 days before the event, you will be responsible to pay us 50% of the rental fee.
Yes all orders require a 33% Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Most of our bounce houses are 15'x15' which is a little bigger than many companies rent. Please note the space required for each bounce house (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the bounce house. The sizes listed with each bounce house include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Check the requirements listed with each bounce house. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The bounce houses can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl bounce houses.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.